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NOTIFICATION POPPED UP SMS FROM PRIVATE CONTACT HOW TO

NOTIFICATION POPPED UP SMS FROM PRIVATE CONTACT HOW TO

How to reply to a message and claiming the conversation

You will not see notifications if another member has clicked Reply to claim the conversation.

You will see notifications if no members have clicked Reply to claim to conversation or you've clicked Reply.

If you've enabled notifications at the system level (Windows, macOS, Linux, Android, or iOS) and in the SMS conversation settings, you will receive a notification depending on the status of the SMS conversation:

SMS messages will appear in the SMS tab, just like your regular SMS messages.

SMS set up for the call queue or auto receptionist by your admin.

Zoom desktop client or mobile app, version 5.7.0 or higher.

Zoom Phone license (any license that includes Zoom Phone Pro features).

Prerequisites for using SMS with call queue or auto receptionist phone numbers

How to reply to a message and claiming the conversation.

Note: You must have the Zoom Phone Power Pack add-on to use this feature.

Any member can reply to the customer to assist them.

When a customer texts the customer service team, all members will receive an SMS notification. You can also release a conversation to allow other members to reply.įor example, if your admin set up a customer service team (call queue) and enabled SMS for it, all members can view SMS messages sent to the team's direct phone number. You can then reply to the conversation, which prevents other members from replying to the same conversation. This allows you to view SMS messages that are sent to a group of users. If enabled by an admin, phone users can send or receive SMS messages using phone numbers associated with call queues or auto receptionists (except the main auto receptionist).